Radical Call Center Solutions, Simply Powerful
Create a High-Quality, Multi-Channel Communication Experience
Radvox OMNI Response enhances inbound and outbound communication, offering advanced capabilities across multiple channels such as SMS, chat, email, and voice. Enjoy a clean, intuitive interface with full customer interaction history, no matter the channel.
Key Features
- 📡 Manage interactions across channels
- 📈 Queue treatments
- 👥 Agent experience
- 📖 Channel Types (Voice, SMS, WebChat, Email, Facebook for Business)
- 📱 SMS Keyword Responder
- 📁 Call recording & Coaching
- 📅 Post-call Survey
- 📉 Standardized & Customizable Reports
- 📲 Customizable Dashboards
- 🏗 Real-time Agent & Queue Dashboards
- 🏧 Third-party Integrations (Salesforce, HubSpot, Zoho, Microsoft Teams)
- 📷 Cloud Storage & AI Integration (AWS, Google, IBM Watson)
- 📝 WFM & Chatbot Support
Unlock the Power of AI in Your Communications
AI offers numerous benefits in business communications—such as improving knowledge management, augmenting human intelligence, enhancing productivity, and more. These capabilities—and benefits—are now available to help boost your business communications with:
Workflow Enhancements
- Create concise overviews of call interactions
- Determine customer sentiment
- Identify key topics
Flexible Insight Generation
- Get automatic or on-demand insights
- Customize reporting from insights data
Operational Benefits
- Empower busy managers
- Identify trends in customer sentiment and common issues
- Get valuable data for decision-making
Key Capabilities
Call Capture—Maintain detailed records effortlessly for training, auditing, or customer service:
- Call transcription
- Live transcription
- Call summarization
Call Assist—Reduce reliance on notes, empower agents to understand callers more clearly, and help with wrap-up duties:
- AI prompts
- Score assist
- AI wrap-up
- Live call monitoring (coming soon)
Advanced Analysis—Get actionable insights into the content and quality of customer interactions
- Sentiment analysis
- Topic detection and reporting
- Sentiment trend
- Sentiment trajectory
- Utterance playback for transcripts
- AI insights reporting and dashboards