How VoIP Can Help Your Business During COVID-19

The COVID-19 pandemic has brought about a time of uncertainty that has made communication more important than ever. Businesses in all industries are struggling to stay connected with their remote employees, as well as customers and partners who need support.

Voice over Internet Protocol (VoIP) telephony offers the impeccable solution. Apart from guaranteeing good communication, VoIP has a bundle of other benefits to offer your business in this challenging time. In this article, we’ll discuss some key ways how VoIP can help your business during COVID-19.

Role of VoIP During COVID-19 Pandemic

VoIP telephony guarantees effective communication and business continuity in times of crisis. Some key benefits of this technology are:

1. Simplifies Remote Work

VoIP is an essential tool for businesses that have embraced work-from-home (WFH) arrangements. By means of VoIP platforms, remote employees can get on calls and join meetings from any location, at any time. They can stay in touch as long as they have an internet-connected device. The best part is that they don’t even need any extra hardware. Bosses can also easily check in with their employees via direct calls, voice notes, and instant messaging.

2. Promotes Collaboration

VoIP solutions also stimulate collaboration among distributed employees so workflows stay well-organized. When working together on productivity tools like Office 365, third-party VoIP integrations allow your workers to send files back and forth and deliver instant feedback easily.

3. Streamlines Service Delivery

VoIP is particularly useful in indispensable services such as healthcare. Medics can conduct remote consultations with patients who are homebound due to the epidemic. Healthcare providers can even place and receive audio or video calls on VoIP phones or other devices, as long as it’s done over a safe, HIPAA-compliant network.

4. Enhances customer interaction

COVID-19 has got stress running high, and consumers want immediate response to their questions now more than ever. The auto-attendant feature of VoIP solutions guarantees that consumers are directed to the individual most suitable to help them, even those working remotely.

You can also program auto-attendants to give status updates to callers in emergency or disaster circumstances. This makes auto-attendants a helpful tool for passing on significant messages to your customers.

You can also set up calls so that voicemails are sent to your mobile phone. This makes sure you receive messages and return calls irrespective of your location.

5. Decreases expenses

Companies all over the world are already feeling the fiscal crisis of the pandemic. Many businesses have momentarily stopped operations, and authorities foretell that this trend will carry on in the months ahead. The International Monetary Fund (IMF) has already stated that the worldwide economy is now collapsing. Therefore, you may be seeking ways to save money and keep your company afloat.

Moving to a hosted VoIP setup is one of the best ways to curtail your business expenditures. The upfront charges are nominal as the service is provided over an existing data network.

Moreover, VoIP is totally flexible so you can scale up or down the number of lines or features based on your requirements. You pay a single, flat monthly fee only for what you use. This makes financial planning quite straightforward. The money you save from VoIP can be transferred toward more critical resources.

Embrace VoIP With Radvox

Need help choosing and setting up a VoIP solution that meets your company’s requirements? Give our Utah VoIP experts a call today. With our 24/7 customer service, your VoIP system will be up and running within no time. You’ll experience a simple and transparent billing process and we won’t tie you down with a contract. Contact us to learn more